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HomeQuestion & AnswerRead question - Battery does not charge when laptop is off
Q :  Battery does not charge when laptop is off(9/26/2009 11:08:00 PM)
Eskander


9/26/2009 11:08:00 PM
Viewed 108 Times

Hello, recently I bought a Arima w32044l battery to my gateway mx3563. When charging the first time, the maximun charge reached with the laptop off was 50%. Then I start the laptop with AC plugged and finally the battery reached the 100%. After use the battery for it first discharge, the battery does not charge with the laptop off. However, when the laptop is on the battery charge.


I contact the seller and he told me that I have to completly charge/discharge a couple of times to obtain the better result.


Now, it normal in a new battery?. I have my old battery that just keep the charge for lest than half hour and never it has ocurred.


If anybody have idea of what is happening, please let me know.


 


Thanks.

 

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Answer (1)
John Choi

10/6/2009 10:44:00 AM
Dear Eskander,

I think that it is Compatibility Issue for your laptop and laptop battery that you bought. I think you should get exchanged for the right battery for your Gateway MX3563.
If you need more information, you can check our battery for Gateway M3563 here LGA-23 .

Feel free to call us at 1-877-528-2288.

Thank you
 
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